Refund policy

We have a no-return policy, which means all sales are final and can't be returned unless the item arrived defective or got lost in transportation.

To be eligible for a return, you'll need the receipt or proof of purchase.

To start a return, you can contact us at ruthnjenga@hotmail.co.uk.

Please note that customers are responsible for paying the return shipping amount to the postal service.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at ruthnjenga@hotmail.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ruthnjenga@hotmail.co.uk.